Augmenting clinic capabilities. Mending the gap in patient data.
Capture the full biopsychosocial patient self-reported experience of complex chronic conditions before face-to-face visits with providers to enhance care quality, speed of care, and reimbursement compliance.
Doctors do not have time to hear the full story.
Providers spend more time on documentation than on the conversations that drive diagnostic and treatment accuracy. Patients hold back. Critical clinical information never surfaces. Clinics leave revenue on the table for work they have already done. Providers spend multiple sessions to work through the differential when a complete picture sooner can reduce the time to effective treatment.
The gap is not a failure of care. It is a system failure.
What gets left out of every visit.
disclose
captures
care team
experience
Patient profile · filling out
- PatientMaria, 58 — chronic pain. Diabetic.
- DisclosedTells her provider she is managing.
- Surfaced by AugMendLives with her daughter. No car, no access to the pharmacy two miles away.
- Care team addsSkips doses. Anxious about the cost. Never mentioned in prior visits.
Immersion in VR environments changes what patients are willing to share.
VR creates a space where patients feel genuinely heard, not observed or judged. The non-human avatar removes the social performance that shapes what patients say face-to-face. Study after study confirms that patients disclose more, more honestly, in VR than in standard patient data collection processes.
VR is not a screen. It uses metaphor, spatial presence, and embodied interaction, tools that human cognition has evolved to respond to. The environment and avatar are designed by practicing medical professionals.
“Patients disclose significantly more through AI-based conversational systems than through standard self-assessment instruments.”
Lucas et al., Johns Hopkins Bloomberg School of Public Health, 2014
A clinical context layer that gives providers the whole patient picture.
The software uses two AI systems that work across the care journey to capture clinical context otherwise missed in visits. Patients go deeper where it matters, and the system remembers everything across sessions. Providers walk in informed; the care team carries less data-capture burden, and clinics better meet revenue cycle objectives.
Self-guided VR sessions, run by non-medical staff.
A non-human AI avatar in a calming VR environment conducts structured intake, follow-up visits, and prescribed exercises. Patients share more — and the system remembers.
Clinical brief and billing-ready report, before the face-to-face visit with a provider.
A structured clinical brief, billing-ready documentation, and cross-session insights — reviewed quickly before the appointment. Every claim links back to the patient’s own words.
“For the first time I felt like someone was actually taking the time to listen to my issues and needs.”
Trial participant · Boston RCT, n=45
Two things AugMend does best: intakes and exercises.
We did not redesign the care journey. We did not ask clinics to swap their EHR or change the tools their providers were used to working with. AugMend fits into the existing infrastructure as a thin software layer, one that augments capability rather than displacing it. Each session has a specific job in the patient’s care journey. Follow-on sessions track what changes between visits and close out the care cycle.
Structured biopsychosocial conversations, before the face-to-face visit.
Non-clinical staff launch and manage the session. The AI avatar conducts the intake across the clinical domains determined by providers. The provider walks in face-to-face visits with patients with a structured report ready to act on, not to compile.
Prescribed VR exercises, informed by the patient's own data.
Relaxation, pain management, anxiety, psychoeducation. Provider prescribes; patient practices. Engagement and progress flow back into the next clinical brief.
What changes when clinics use AugMend.
More provider availability, less administrative time lost, a complete clinical picture, billing-ready information from day one. Practice-leader ROI and patient outcomes detailed on the In Practice page.
Per session in billable codes, day one.
Under existing CPT codes. Low up-front integration costs.
Clinical domains captured per session.
Biopsychosocial, SDOH, history, safety in a single structured report.
Minutes saved per encounter.
The provider walks in with full information. Documentation and administrative time drop.
Ready to see AugMend
in your clinic?
We run structured pilots with specialty care practices. Most go live in under four weeks.